Contact Support

Need help? We're here for you.

Email Support

For general enquiries and support:

dean@idapp.io

Main App

Access the idapp.io application:

idapp.io

Development Build

Try the latest features:

dev.idapp.io

Before You Contact Us

Please check our troubleshooting guide first. Many common issues can be resolved quickly.

When Contacting Support, Please Include:

  • Your email address (used to sign up)
  • A description of the issue
  • Browser and device information
  • Screenshots if applicable
  • Any error messages you received

Response Times

We aim to respond to all support requests within 24-48 hours during business days.

For urgent issues affecting your account, please mark your email as "Urgent" in the subject line.